Return & Refund Policy – Nadia Caftan

At Caftan Nadia, we are committed to providing a pleasant and comfortable shopping experience, and we understand that there may be occasions when you may need to return or exchange products. Our Returns and Refunds Policy outlines how we handle returns and refunds to ensure that you are completely satisfied with your purchase.

1. Return period

You may return products within 14 days of receiving your order. After this period, we cannot guarantee that returns will be accepted.

2. Return Terms

To return a product, the following conditions must be met:

• Product Condition : Product must be unused, in original condition, with all tags and labels attached.
• Packaging : The product must be returned in the original packaging.

3. Return Procedures

To make a return, please follow these steps:

1. Contact Us : Send us an email to contact@ivee.site or call us at +2126-44030794 to request a return.
2. Fill out the return form : You may be asked to fill out a return form detailing your return request.
3. Returning the product : After approving the return request, send the product to the following address:
   • Address : 36 Rue Casablanca, 76400 Morocco

4. Return costs

• Costs : You will be responsible for return shipping costs unless the product is defective or incorrect.
• Replacement : In the event of a product replacement, the replacement product will be shipped to you at no additional cost.

5. Refunds

• Refund Process : After receiving the product and inspecting it, we will process a refund to the original payment method.
• Time required : The refund process may take 7 to 14 business days, depending on the payment method.

6. Product Replacement

If you receive a defective or incorrect product, you can request a replacement:

1. Contact Us : Send us an email or call us to clarify the product problem.
2. Returning the product : Send the incorrect or defective product back to us in accordance with our instructions.
3. Receiving the replacement product : We will ship the replacement product to you at no additional cost.

7. Exceptions to Return Policy

Some products may not be returnable or exchangeable, such as:

• Customized Products : These are specially modified according to your requirements.
• Products that have been used : or have been opened and clearly used.

8. Contact Us

If you have any questions about our return and refund policy, please contact us via:

• Email : contact@ivee.site
• Phone : +2126-44030794
• Address : 36 Rue Casablanca, 76400 Morocco

Nadia Kaftan strives to ensure your complete satisfaction with our products, and we are here to support you and provide the necessary assistance to ensure a smooth and enjoyable shopping experience.

At Nadia Kaftan , we make sure to provide a clear return and refund policy to ensure your comfort and satisfaction when shopping with us.